If your washing cycle starts but no water enters the machine, follow these steps to resolve the issue!

◉ Step 1: Allow Time for Filling
Wash-ME machines may take up to 5 minutes to fill with water at the start of a cycle.

◉ Step 2: Identify Potential Issues
If the machine still has no water after 5 minutes, there may be a problem such as a blocked pipe or another mechanical fault.
Report the issue to customer care with the machine details.

◉ Step 4: Refund
If water did not enter the machine due to a fault, a refund can be requested via the refund page.

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Looking for help? Try searching the help centre.

Need a refund? You can apply for one here.

Apply for refund

Need to speak to someone? We'll help you out.

resolve your issue

Based on your answers, you are entitled to a refund. Report the machine and apply for refund.

Start refund process

This machine should be reported. Report this machine so that an engineer can fix it.

REport machine

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My Cycle Is Running Without Water

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