Did you recieve notification from DFA that your ID photo was rejected? The first step is figuring out what stage you are at in your application process.

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While completing your application

DFA uses automated checks to verify passport photos when uploaded to their website. These automated checks are broad and used for first screening. If you are in the process of applying for your passport online and the image is approved, you'll receive approved message similar to the one shown below. In any other case, you can troubleshoot the issue independently by using the DFA guidelines.

After your application is submitted

If you've submitted your information for a passport application in the past few weeks and are now being asked to retake your photo to finalize the application, we can offer compensation in the following situations:

• The photo was rejected due to a blurry image
• The photo was rejected due to lines appearing in the image
• The photo was rejected due to lens flare

If any of the above examples are applicable to you, you are entitled to a refund. We advise you to contact our Customer Help team to request a refund. Our team will get back to you as soon as possible.

Please note: We can not offer refunds if your photo was rejected because: you are smiling in the photo, your hair was in your face, you were wearing a hat/adornment.

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