Wash-ME machines support promotional codes that offer discounts or special deals. Follow this guide if your code isn’t working or if the machine doesn’t show a code entry option.

‍1. Code Not Available in the Machine
Wash-ME machines include a promotional code option, which may appear indifferent locations depending on the machine model:

Some machines have a dedicated page to enter your code.

Others show the option on the payment page just before presenting your card.

If your machine does not display a promotional code option, contact our customer care team. We can provide a software update to enable the feature so you can use your code without issues.

2. Promotional Code Isn’t Working

If you have a valid code but the machine isn’t accepting it, please contact our customer care team. We will help you understand the issue and guide you on applying the code correctly.

Looking for help? Try searching the help centre.

Need a refund? You can apply for one here.

Apply for refund

Need to speak to someone? We'll help you out.

resolve your issue

Based on your answers, you are entitled to a refund. Report the machine and apply for refund.

Start refund process

This machine should be reported. Report this machine so that an engineer can fix it.

REport machine

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Wash.ME: Promotional Code Isn’t Working/Not Available

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