If you have submitted your information for a passport, visa, or any other ID application in the past few weeks and have been asked to retake your photo to complete your application, you may be eligible for a refund. Refunds will be provided under the following conditions:

• The photo was rejected due to a blurry image
• The photo was rejected due to lines appearing in the image
• The photo was rejected due to lens flare

If any of the above apply, you are entitled to a refund. Please contact our team with proof of the failed application (e.g., email screenshot or a photo of the rejection letter), along with the date, time, and location of the machine used. Our team will respond as soon as possible.

Please note: Refunds cannot be issued if your photo was rejected due to personal appearance issues, such as smiling, hair covering the face, or wearing hats or other adornments.

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