Was your ID photo rejected?

If you have submitted your information for a passport, visa, or any other ID application in the past few weeks and now you are informed that you need to retake your photo to finish your application, we can provide compensation. The compensation will be determined according to the conditions outlined below:

• The photo was rejected due to a blurry image
• The photo was rejected due to lines through the image
• The photo was rejected due to lens flare

If any of the above examples are applicable to you, you are entitled to a refund. Contact our team with proof of the failed application (email screenshot or photo of the letter) as well as the time, date, and location of the machine used. Our team will get back to you as soon as possible.

Please note: We can not offer refunds if your photo was rejected because: you are smiling in the photo, your hair was in your face, you were wearing a hat/adornment.

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