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Common issues

Common issues

We understand that technical difficulties can be frustrating, and we're here to provide the support and resources you need to quickly resolve any queries.
Photo.ME: Digital Photocopy
Most of our photo booths offer the option to send a digital copy of your photo directly to your email.
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Photo.ME: ID/Passport Photo Was Rejected
Our machines are configured to meet all Government and DFA (Department of Foreign Affairs) standards. If your photo was rejected, please check the following items.
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Photo.ME: My photo did not print
If your photo didn’t print, we’re here to help. Refunds are available for photos that fail to print. Please follow these steps before reaching out to our customer care team!
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Photo.ME: My photo does not have the passport code
You may have chosen the wrong option for a digital passport photo. Find out more now.
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Photo.ME: Official ID/Passport Photo Size
If you need an official Photo ID/Passport but are unsure about the photo size provided by Photo-Me, we're here to assist you.
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Photo.ME: Photo With a Fault
If your photo has a fault, we can help you resolve the issue. We issue refunds for photos that have visual faults.
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Photo.ME: Reasons your Passport photo code may not be working
If you’re having trouble entering your code on the official Department of Foreign Affairs (DFA) website, follow these steps. Your code contains 22 characters, so a small typing mistake could cause errors.
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Photos not received by email after the payment
If you selected the option to receive your photo via email and did not receive it, please follow these steps!
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Wash.ME: Dryer Didn’t Dry My Clothes
If you used one of our dryers and your clothes were not dry, follow these steps to understand and resolve the issue!
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Wash.ME: I Was Charged Multiple Times
If you notice multiple identical transactions or pending charges on your card after using a Wash.ME machine, follow these steps to understand and resolve the issue!
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Wash.ME: I can't retrieve my washing
If you are unable to remove your laundry from a Wash-ME machine, follow these steps to retrieve your items!
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Wash.ME: Machine Didn’t Start After the Payment
If the machine hasn't started after you've paid, please follow these simple checks!
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Wash.ME: Machine Shows an Error Code After Payment
If you find yourself facing an error code on the screen after payment, follow these steps to request a refund promptly.
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Wash.ME: Promotional Code Isn’t Working/Not Available
Wash-ME machines support promotional codes that offer discounts or special deals. Follow this guide if your code isn’t working or if the machine doesn’t show a code entry option.
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ME Group Ireland Supplies Ltd. is incorporated in Dublin. Company registration number IE 4740781U. Registered office address is at: A4 Alexander House, Tallaght Cross East, Dublin D24 CX9R, Republic of Ireland.
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