ME Group Ireland | Common Issues

We understand that technical difficulties can be frustrating, and we're here to provide the support and resources you need to quickly resolve any queries.

DFA (Irish passport office) did not accept my photo

Did you recieve notification that your ID photo, as taken at one of our photo booths, was rejected by DFA? We can help you resolve this issue.

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I can't retrieve my washing

If you're unable to remove your washing from one of our machines, we have several ways for you to retrieve your washing.

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I was charged twice or a different amount than on my receipt

When charging your card for services, sometimes we may put a hold on the card to ensure payment can be taken.

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Machine Didn’t Start After the Payment

If the machine hasn't started after you've paid, please follow these simple checks!

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Machine Shows an Error Code After Payment

If you paid for a Wash/Dry cycle and an error code is diplaying on the screen, we can help explain why and what to do next.

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My ID photo was rejected

If any these cases are applicable to you, you are entitled to a refund.

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My digital passport photo code is not working

If your passport photo code is not working, it may be for one or more reasons. Did you purchase the right product? Did you enter the code correctly? Have you waited 24-48 hours?

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My photo did not print

If your photo did not print, we can help you resolve the issue. We issue refunds for photos that do not print.

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My photo does not have the passport code

You may have chosen the wrong option for a digital passport photo. Find out more now.

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My photo has a fault

If your photo has a fault, we can help you resolve the issue. We issue refunds for photos that have visual faults.

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Official ID/Passport Photo Size

If you need an official Photo ID/Passport but are unsure about the photo size provided by Photo-Me, we're here to assist you.

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Reasons your Passport photo code may not be working

There are three steps you need to take to troubleshoot if your photo code is not working.

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Revolution Laundry promotional code did not activate as expected

Have you tried to activate a promotion for one of our laundry machines, but found that it didn't activate?

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The dryer isn't working correctly

If you placed your clothes in one of our dryers and found that they hadn't been dried at all, we can help explain why and what to do next.

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Looking for help? Try searching the help centre.

Common issues

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