When charging your card for services, sometimes we may put a hold on the card to ensure payment can be taken. We also issue authorisation holds as a way to better protect against fraud that may result from unauthorised card usage. The authorised hold, which is never actually charged to your account, but may appear as 'pending'.

All authorisation holds are voided within a 5 business days, depending on your bank's policy. We do not process refunds for double-charges until more 5 working days have passed from the date of transaction. If you find the charge is still on your account after 5 days, you can contact us for a refund.