If you notice multiple identical transactions or pending charges on your card after using a Wash.ME machine, follow these steps to understand and resolve the issue!

After using a Wash.ME machine, you may see a pending transaction or multiple similar transactions on your card. These are temporary authorisation holds, not actual charges.

This means the money has not been taken from your account — it is only being temporarily reserved by your bank, which can make it look like a charge.

These pending transactions are automatically released by your bank, usually within 2-3 working days, depending on your bank.

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If a charge remains after 2-3 business days, contact our customer care team to request a refund.

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Looking for help? Try searching the help centre.

Need a refund? You can apply for one here.

Apply for refund

Need to speak to someone? We'll help you out.

resolve your issue

Based on your answers, you are entitled to a refund. Report the machine and apply for refund.

Start refund process

This machine should be reported. Report this machine so that an engineer can fix it.

REport machine

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Wash.ME: I Was Charged Multiple Times

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