If you notice multiple identical transactions or pending charges on your card after using a Wash.ME machine, follow these steps to understand and resolve the issue!

After using a Wash-ME machine, you may see multiple identical transactions or pending charges on your card. These are temporary authorisation holds, not actual charges, and do not mean money will be taken from your account.

Holds are automatically released within 5 business days, depending on your bank.
Pending charges may appear as “pending” but will not be charged.

If a charge remains after 5 business days, contact our customer care team to request a refund.

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Looking for help? Try searching the help centre.

Need a refund? You can apply for one here.

Apply for refund

Need to speak to someone? We'll help you out.

resolve your issue

Based on your answers, you are entitled to a refund. Report the machine and apply for refund.

Start refund process

This machine should be reported. Report this machine so that an engineer can fix it.

REport machine

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Wash.ME: I Was Charged Multiple Times

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