If your photo did not print, we can help you resolve the issue. We issue refunds for photos that do not print.

If your photo did not print, we can help you resolve the issue

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Please verify whether the photo is outside the booth in the window; if it is not, we provide refunds for photos that fail to print and you are entitled to a refund .

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Looking for help? Try searching the help centre.

Need a refund? You can apply for one here.

Apply for refund

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resolve your issue

Based on your answers, you are entitled to a refund. Report the machine and apply for refund.

Start refund process

This machine should be reported. Report this machine so that an engineer can fix it.

REport machine

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My photo did not print

If your photo did not print, we can help you resolve the issue

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