If a machine shows that card or cash payments are unavailable, follow these steps to understand and resolve the issue!

◉ Step 1: Cash Payments Unavailable
Wash-ME machines do not accept cash for security reasons. The cash payment option will always be unavailable.

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◉ Step 2: Card Payments
Card payments should always be available. If the machine displays “Unavailable” or the card option is greyed out with no option to select it, this may indicate an internet connection issue or a problem with the operating system.

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◉ Step 3: Contact Customer Care
Report the issue to customer care with the machine details. The machine will be serviced as soon as possible.

We apologise for any inconvenience caused and aim to resolve all payment issues promptly.

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Looking for help? Try searching the help centre.

Need a refund? You can apply for one here.

Apply for refund

Need to speak to someone? We'll help you out.

resolve your issue

Based on your answers, you are entitled to a refund. Report the machine and apply for refund.

Start refund process

This machine should be reported. Report this machine so that an engineer can fix it.

REport machine

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Machine Displays “Payment Method Not Available”

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