When encountering a situation where the machine doesn't initiate after payment, a few simple checks might resolve the issue:

Step 1: Confirm payment success

Ensure that your payment was successfully processed. The machine will successfully commence its operation only after you've received instructions such as "Thank you, proceed to machine number X".

Step 2: Are Clothes in the Correct Machine?

The machine usually guides you to the right one after payment. Ensure you're in the machine directed by the system to avoid any discrepancies.

Step 3: Was the Door Locked After Payment?

Double-check that the door is securely locked. Most machines require this step post-payment to initiate the washing cycle.

Step 4: Is the Machine Overloaded?

Exceeding the specified weight limit for the machine might prevent it from starting. Ensure your laundry load aligns with the machine's capacity to avoid interruptions.

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By following these steps, you can troubleshoot this issue and ensure a smooth start to your laundry cycle after payment. If problems persist, reach out to our Customer support team.

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