If your photo has a fault, we can help you resolve the issue. We issue refunds for photos that have visual faults.

We issue refunds for photos that do not print and photos with visual faults. Your are entitled to a refund for photos with visual issues.

Looking for help? Try searching the help centre.

Need a refund? You can apply for one here.

Need to speak to someone? We'll help you out.

Based on your answers, you are entitled to a refund. Report the machine and apply for refund.

This machine should be reported. Report this machine so that an engineer can fix it.

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My photo has a fault