If your photo has a fault, we can help you resolve the issue. We issue refunds for photos that have visual faults.

Our machines are regularly serviced to provide the best quality and experience for our customers.

If your photo has a fault, please follow these steps:

Keep your photo with you.
Contact our customer care team and send the photo to us.
Machine servicing & refund: Our operational team will service the machine, and you will be entitled to a full refund .

Looking for help? Try searching the help centre.

Need a refund? You can apply for one here.

Need to speak to someone? We'll help you out.

Based on your answers, you are entitled to a refund. Report the machine and apply for refund.

This machine should be reported. Report this machine so that an engineer can fix it.

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Photo.ME: Photo With a Fault