Your code contains 22 characters, so a small typing mistake could cause errors.

Step 1 – Check for Confusing Characters

• Pay attention to characters like 1 & I and 0 & O.
• The number 0 will have a slash (/) in the middle to help identify it as zero. It is also narrower and shaped like an oval. The letter O, on the other hand, is more circular, wider, and has no slash in the middle.

Step 2 – Verify the Code Format

• The code consists of 22 characters distributed across 6 boxes.  Example: 1PMI96EN0602190937Y702

• Box 1: Always 1PMI
• Box 2: Machine code (e.g., 96EN)‍
• Box 3: Date (e.g., 0602, always numbers)‍
• Box 4: Time the photo was taken (e.g., 1909, always numbers)
• Boxes 5 & 6: Random mix of numbers and letters

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Step 3 – Check Upload Issues

• Our servers securely upload your photo to the DFA. This process requires a stable internet connection.
• If the signal at the booth was interrupted, your photo may not have uploaded correctly.
• If your code still doesn’t work after 48 hours, please contact our  support team.

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Step 4 – Check for Expired Code

• Digital photo codes are valid for 6 months only.
• Due to GDPR regulations, photos are permanently deleted from our servers after this period.
• If your code has expired, we cannot retrieve the digital photo or issue a refund.
• You can still use the printed version of your passport photo for your application.

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If problems persist, reach out to our customer support team.

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