Photo.ME: My photo does not have the passport code

You may have chosen the wrong option for a digital passport photo. Find out more now.

Our photobooths offer different service options forDepartment of Foreign Affairs (DFA) Online and Post Office applications. Youmay have selected the wrong option for a digital passport photo.

ā—‰ Digital Photo Code Option:
The Digital Photo Option costs €10 and should be selected under Online Services. This option provides a photo with a 22-digit code for use on the DFA website.

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ā—‰ Offline Option:
The booths also offer hard copy photos for Post Office applications. This option is listed under Official Services and costs €8. It would not include the Ephoto code.

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