Photo-Me Help

Photo-Me is the Ireland's leading photo booth with over 190 booths in the Ireland. To get help on any topic, select from the navigation or the common issues listed below. Alternatively, try the troubleshooting quiz.

Photo.ME: Official ID/Passport Photo Size

If you need an official Photo ID/Passport but are unsure about the photo size provided by Photo-Me, we're here to assist you.

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Photo.ME: ID/Passport Photo Was Rejected

Our machines are configured to meet all Government and DFA (Department of Foreign Affairs) standards. If your photo was rejected, please check the following items.

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Photo.ME: Reasons your Passport photo code may not be working

If you’re having trouble entering your code on the official Department of Foreign Affairs (DFA) website, follow these steps. Your code contains 22 characters, so a small typing mistake could cause errors.

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Photo.ME: My photo does not have the passport code

You may have chosen the wrong option for a digital passport photo. Find out more now.

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Photo.ME: Digital Photocopy

Most of our photo booths offer the option to send a digital copy of your photo directly to your email.

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Photo.ME: Photo With a Fault

If your photo has a fault, we can help you resolve the issue. We issue refunds for photos that have visual faults.

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Photo.ME: My photo did not print

If your photo didn’t print, we’re here to help. Refunds are available for photos that fail to print. Please follow these steps before reaching out to our customer care team!

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Photos not received by email after the payment

If you selected the option to receive your photo via email and did not receive it, please follow these steps!

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Looking for help? Try searching the help centre.

Photo-Me Help

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