Photo-MeTroubleshoot
Official ID/Passport Photo Size
Having an issue with DFA passport photos?
My ID photo was rejected
Reasons your Passport photo code may not be working
My photo does not have the passport code
DFA (Irish passport office) did not accept my photo
My photo has a fault
My photo did not print
My digital passport photo code is not working
Official ID/Passport Photo Size
Having an issue with DFA passport photos?
My ID photo was rejected
Reasons your Passport photo code may not be working
Official ID/Passport Photo Size
Having an issue with DFA passport photos?
My ID photo was rejected
Reasons your Passport photo code may not be working
Official ID/Passport Photo Size
Having an issue with DFA passport photos?
My ID photo was rejected
Reasons your Passport photo code may not be working
Official ID/Passport Photo Size
Having an issue with DFA passport photos?
My ID photo was rejected
Reasons your Passport photo code may not be working
Official ID/Passport Photo Size
Having an issue with DFA passport photos?
My ID photo was rejected
Reasons your Passport photo code may not be working
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Photo-Me

Photo-Me Help

Photo-Me is the Ireland's leading photo booth with over 190 booths in the Ireland. To get help on any topic, select from the navigation or the common issues listed below. Alternatively, try the troubleshooting quiz.
Official ID/Passport Photo Size
If you need an official Photo ID/Passport but are unsure about the photo size provided by Photo-Me, we're here to assist you.
Get help
My ID photo was rejected
If any these cases are applicable to you, you are entitled to a refund.
Get help
Reasons your Passport photo code may not be working
There are three steps you need to take to troubleshoot if your photo code is not working.
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My photo does not have the passport code
You may have chosen the wrong option for a digital passport photo. Find out more now.
Get help
DFA (Irish passport office) did not accept my photo
Did you recieve notification that your ID photo, as taken at one of our photo booths, was rejected by DFA? We can help you resolve this issue.
Get help
My photo has a fault
If your photo has a fault, we can help you resolve the issue. We issue refunds for photos that have visual faults.
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My photo did not print
If your photo did not print, we can help you resolve the issue. We issue refunds for photos that do not print.
Get help
My digital passport photo code is not working
If your passport photo code is not working, it may be for one or more reasons. Did you purchase the right product? Did you enter the code correctly? Have you waited 24-48 hours?
Get help
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ME Group Ireland Supplies Ltd. is incorporated in Dublin. Company registration number IE 4740781U. Registered office address is at: A4 Alexander House, Tallaght Cross East, Dublin D24 CX9R, Republic of Ireland.