Photo-Me Help

Photo-Me is the Ireland's leading photo booth with over 190 booths in the Ireland. To get help on any topic, select from the navigation or the common issues listed below. Alternatively, try the troubleshooting quiz.

Official ID/Passport Photo Size

If you need an official Photo ID/Passport but are unsure about the photo size provided by Photo-Me, we're here to assist you.

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My ID photo was rejected

If any these cases are applicable to you, you are entitled to a refund.

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Reasons your Passport photo code may not be working

There are three steps you need to take to troubleshoot if your photo code is not working.

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My photo does not have the passport code

You may have chosen the wrong option for a digital passport photo. Find out more now.

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Digital Photocopy

Most of our photo booths offer the option to send a digital copy of your photo directly to your email.

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My photo has a fault

If your photo has a fault, we can help you resolve the issue. We issue refunds for photos that have visual faults.

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My photo did not print

If your photo did not print, we can help you resolve the issue. We issue refunds for photos that do not print.

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Photos not received by email after the payment

If you selected the option to receive your photo via email and did not receive it, please follow these steps!

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Looking for help? Try searching the help centre.

Photo-Me Help

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