◉ Step 1: Check for Warmth
After the cycle finishes, feel your clothes. If they are warm but still damp, the selected cycle may not have been long enough for the weight of your laundry. Consider using a longer cycle or adjusting the settings according to your load size.

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◉Step 2: Clothes Still Wet After Full Cycle
If your dryer was set for a specific duration (e.g., 45 minutes) and your clothes are cold or wet, there may be a technical issue. Common causes include lint build-up, which can block hot air channels.

We service our machines regularly, but issues can occasionally occur between maintenance checks.

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◉ Step 3: Refund and Reporting
If your clothes did not dry properly, you can request a refund via our refund page. We also ask that you report the issue so an engineer can attend the machine promptly.

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