If you are unable to remove your laundry from a Wash-ME machine, follow these steps to retrieve your items!

◉ Step 1: Check for Errors
Make sure your clothes are actually stuck. Wash-ME machines have a security lock system that prevents the door from opening if the machine detects a risk or an error. Common error codes that may cause the door to remain locked include:

Error 11
No Water / Error No Fill
Other operational errors

◉ Step 2: Contact Customer Service
If you cannot retrieve your clothes, contact our customer service team immediately by phone. Our line is open 6:00 AM to 10:00 PM, and we will dispatch an engineer as quickly as possible to resolve the issue.

◉ Step 3: Outside Customer Service Hours
If your washing becomes stuck outside of customer service hours, send an email to customercare@photo-me.ie with the subject line: “Washing - stuck”. Our team will contact you as soon as possible to help retrieve your items.

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