Are you unable to remove your washing from one of our machines?

We service our machines on a regular basis, however on rare occasions they do experience faults. Our safety measures are designed to protect you from harm but can also result in the doors to our washers and dryers becoming locked shut. Our first priority is getting your clothing returned to you. To help resolve the issue as fast as possible, try following the steps below:

• Contact Customer Service: Contact our customer service team immediately. A member of our team will respond between 6am and 10 pm, to report the machine to our engineers.

• If your washing become stuck outside of customer service hours, and you can not retrieve your items, you must send an email to customercare@photo-me.ie with the subject line 'Washing - stuck'. Our team will be in contact as soon as possible to resolve the issue.

If your clothes become stuck in one of our machines, you are entitled to a refund.