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Refund form

Refund help

Your information

In order to process your refund, we need to verify your details.

Receiving account

Fill out the below with the account information applicable for the refund.
If you used an electronic wallet, please enter the details of the associated bank account. Checking accounts only, saving account information will not be accepted and may delay your refund.
Please ensure all information is correct. Incorrect information may delay your refund up to 5 working days.

Identify vending machine

Fill out the below with the account information applicable for the refund.
The machine code can be found on an orange sticker, labeled in black. For Laundry machines the code is situated above the transaction screen, for photobooths, the machine code is located next to the camera.
Does this look correct? If this doesn't match the code of the machine you used, there may be a problem processing your refund.
Please insert refund amount in numbers only, no currency symbol required. For refunds of amounts larger than €20 you will need to contact our Customer Help team
Help us make the experience better. Tell us about the issue you encountered, be as descriptive as possible.
Before you submit this form
Before you submit this form, please ensure all information is correct. Incorrect information may delay your refund up to 5 working days. If you've had trouble filling out this form, for example if the site name does not match the location you expect, try reaching out to our Customer Help team to request a manual refund.
Haven't found a solution yet?
Email us at customercare@
photo-me.ie

Apply for a refund

Use this form to submit your refund request.

Your information

In order to process your refund, we need to verify your details.
Start typing and select your address from the dropdown list. Once selected, your full address will auto-fill.

Receiving account

Fill out the below with the account information applicable for the refund.
If you used an electronic wallet, please enter the details of the associated bank account. Checking accounts only, saving account information will not be accepted and may delay your refund.
Please ensure all information is correct. Incorrect information may delay your refund up to 5 working days. ‍

Identify vending machine

Fill out the below with the account information applicable for the refund.
If you used an electronic wallet, please enter the details of the associated bank account. Checking accounts only. Saving account information will not be accepted and may delay your refund.
Don't know the machine code of the machine you used? Click here.
This information will auto-fill
Does this look correct? If this doesn't match the location of the machine you used, there may be a problem processing your refund.
Help us make the experience better. Tell us about the issue you encountered, be as descriptive as possible.
Before you submit this form
Before you submit this form, please ensure all information is correct. Incorrect information may delay your refund up to 5 working days. If you've had trouble filling out this form, for example if the site name does not match the location you expect, try reaching out to our Customer Help team to request a manual refund.
Thank you! Your submission has been received!
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ME Group Ireland Supplies Ltd. is incorporated in Dublin. Company registration number IE 4740781U. Registered office address is at: A4 Alexander House, Tallaght Cross East, Dublin D24 CX9R, Republic of Ireland.