Refund help

Please note:. If you need multiple refunds, our automated refund system won't validate more than one. You will need to contact customer service. By completing and submitting this form you are agreeing to our refund privacy policy.

Enter Your Email

Your information

In order to process your refund, we need to verify your details.

Email address First Name Last Name Mobile Number* First address line* Second address line Third address line Town* County* post code*

Receiving account

Fill out the below with the account information applicable for the refund.

If you used an electronic wallet, please enter the details of the associated bank account. Checking accounts only, saving account information will not be accepted and may delay your refund.

IBAN BIC

Please ensure all information is correct. Incorrect information may delay your refund up to 5 working days.

Identify vending machine

Fill out the below with the account information applicable for the refund.

Machine code*

The machine code can be found on an orange sticker, labeled in black. For Laundry machines the code is situated above the transaction screen, for photobooths, the machine code is located next to the camera.

Does this look correct? If this doesn't match the code of the machine you used, there may be a problem processing your refund.

Site name* Refund amount

Please insert refund amount in numbers only, no currency symbol required. For refunds of amounts larger than €20 you will need to contact our Customer Help team

Issue description

Help us make the experience better. Tell us about the issue you encountered, be as descriptive as possible.

Date of Issue

Before you submit this form

Before you submit this form, please ensure all information is correct. Incorrect information may delay your refund up to 5 working days. If you've had trouble filling out this form, for example if the site name does not match the location you expect, try reaching out to our Customer Help team to request a manual refund.

Haven't found a solution yet?

Email us at customercare@
photo-me.ie

Apply for a refund

Use this form to submit your refund request.

Your information

In order to process your refund, we need to verify your details.

Email addressFull nameFirst address line

Start typing and select your address from the dropdown list. Once selected, your full address will auto-fill.

Second address lineThird address lineTownCountypost code

Receiving account

Fill out the below with the account information applicable for the refund.

If you used an electronic wallet, please enter the details of the associated bank account. Checking accounts only, saving account information will not be accepted and may delay your refund.

account numbersort code

Please ensure all information is correct. Incorrect information may delay your refund up to 5 working days. ‍

Identify vending machine

Fill out the below with the account information applicable for the refund.

If you used an electronic wallet, please enter the details of the associated bank account. Checking accounts only. Saving account information will not be accepted and may delay your refund.

Machine code

Don't know the machine code of the machine you used? Click here.

site name

This information will auto-fill

Does this look correct? If this doesn't match the location of the machine you used, there may be a problem processing your refund.

refund amountIssue description

Help us make the experience better. Tell us about the issue you encountered, be as descriptive as possible.

Before you submit this form

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Refund help

Your information

Receiving account

Identify vending machine

Apply for a refund

Your information

Receiving account

Identify vending machine

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